Customer Service

For more advice on gifts and flower delivery in this category, see the information below.

Customer Service

Petals understands that purchasing fresh flowers and gifts for friends and loved ones is a very important decision and the process should be as easy and as enjoyable as possible!

Valentine's Day Flower Delivery 2013

Order Delivery Cut Off Times for Flowers in Australia and New Zealand
Orders must be received by 5:00 p.m. Wednesday, 13th February for Valentine's Day delivery. Any orders placed after this time cannot be guaranteed delivery on Valentine's Day.

Order Delivery Cut Off Times for Flowers in United Kingdom
Orders must be received by 5:00 p.m. Tuesday, 12th February for Valentine's Day delivery. Any orders placed after this time cannot be guaranteed delivery on Valentine's Day.

Order Delivery Cut Off Times for All Other Destinations
Orders must be received by 5:00 p.m. Monday, 11th February for Valentine's Day delivery. Any orders placed after this time cannot be guaranteed delivery on Valentine's Day.

For orders other than flowers, please check the product information page for delivery cut offs.

During the Valentine's Day period, we cannot guarantee deliveries to remote locations and there may be restricted deliveries and delays for some locations. Same day delivery is not guaranteed for Valentine's Day, Thursday 14th February 2013.

Please click on the options below that best suit your query.

If you're unable to find the answer to your question, please contact us and a Petals representative will be able to assist you!

• Frequently Asked Questions - Click this link for delivery times, product information, and other helpful info
• Order Tracker - Click this link if you'd like to check how your order is progressing, or if you'd like to send Petalsa message about your order. Have your receipt/order number handy
• Flower/Gift Advisor -Click this link for assistance if you're not sure what to buy for which occasion!
• The Language of Flowers
• Rose Colour Meanings
• The History of Roses
• Birthday Flowers Suggestions
• Creative Card Messages - Click this link if you need help writing the message that goes on the card!
• Petals Club - Click this link if you're interested in receiving discounts on future purchases and receiving notifications of specials and upcoming events
• How to Care for your Flowers - Click this link if you're interested in tips to keep your flowers looking beautiful and fresh for as long as possible
• Currency Converter-Click this link if you need to check the value of your purchase in another currency
• Gift Reminder Service - Click this link if you'd like to be reminded of someone's birthday, anniversary or an important event!
• Feedback/Send Messages- Click this link if you'd like to comment on any aspect of the Petalsservice, or if you'd like to send Petalsa message about your order
• Corporate Orders-Click here if you're a business and you're interested in obtaining a discount on all corporate flower requirements
• Online Affiliate Program-Click here if you're interested in joining our Affiliate Program to receive commission or discounts on the flower value of each sale through your website
• About Petals-Click here if you'd like to read more about Petals's company history and the business awards we've won
• Contact Petals - Click here if you haven't found the answer to your question in any of the above options!