Petals Florist Network - Terms and Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

• Same Day Delivery
• Privacy Policy
• Credit Card Security
• Substitution Policy
• Next Day Gift Basket Deliveries
• Translation Policy
• Recipient not at Home
• Fees and Charges
• Non-Deliveries
• Cancellations
• Refunds
• Time Sensitive / Difficult Deliveries
• Timed Deliveries
• Alcohol
• Recipient
• Quality Assurance
• Petals Club
• Extra Delivery Charges
• Disclaimer

Same Day Delivery

Monday to Friday
Same day delivery by a Petals Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Saturday
Same day delivery by a Petals Florist is available throughout Australia and New Zealand on orders placed before 11am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is available throughout the United Kingdom and Republic of Ireland on orders placed before 10:30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Please note: We can not guarantee Sunday deliveries, however we will always try our very best to get it there as requested.

Saturday international deliveries may not be guaranteed.

Petals can usually deliver international orders within 48 hours but Petals is bound by the operating guidelines of our international partners.

Privacy Policy

Petals Network is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals Network will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.
Please Click Here for more information on Petals Network's Privacy Policy

Credit Card Security

This web site is secured using a Thawte Digital Certificate. This ensures that all information sent to Petals via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly: Click on the gold padlock on the bottom left of the screen to bring up details of the SSL certificate.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

Petals Network and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide.

When a florist Member receives a flower order from Petals Network, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Petals Network Selection Guide .

Please Click Here for more information on Petals Network's Substitution Policy.

FOR NEXT-DAY GIFT BASKET DELIVERIES (Australian delivery)

All gift baskets listed on www.petals.com.au are available for next business day delivery to Sydney, Brisbane, Melbourne, Adelaide and Major Metropolitan Cities. Orders must be placed with Petals by 12pm for next business day delivery.
Deliveries to Perth, Darwin and Hobart can sometimes take an extra day.
Deliveries to Regional Queensland may take 1-2 business days. Deliveries to Canberra and Regional New South Wales may take 2 business days.
Orders received over the weekend will be dispatched the following Monday.
Deliveries are made Monday to Friday. Deliveries are NOT made on weekends or public holidays.

FOR NEXT-DAY GIFT BASKET DELIVERIES (UK delivery)

All gift baskets listed on www.petalsnetwork.co.uk are available for next business day delivery to anywhere on the UK mainland. Orders must be placed with Petals by 12pm for next business day delivery.

Orders received over the weekend will be dispatched the following Tuesday.

Deliveries are made Tuesday to Friday. Deliveries are NOT made on weekends or public holidays. No delivery is available to Southern Ireland.

Translation Policy

Petals Network policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into the native language of the recipient's country, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, Petals Network cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.

Recipient "Not at Home"

Petals Network and its Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form,the supplying florist may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the supplying florist will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the supplying florist will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplying florist. Petals Network and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card.Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist's premise.

Fees and Charges

Petals Network includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages.We won't add anything on on the last step of the shopping cart!

These fees include a delivery fee (of which 100% goes to the florist for delivery of the order), a service or handling fee and a Credit Card clearing fee to cover the cost of offering a credit card service; part of which is a fee charged by the credit card clearing company (which is 2.5% of Australian website Orders and 4.5% for the rest of the world).

Non-Deliveries

Petals Network and its members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

• Recipient refuses to accept delivery of the gift
• Address provided is incorrect
• Occupants are not at the location and do not respond to the "not at home" card left by our florist

If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Petals Network cannot cancel any order that has already been made up by the supplying florist, even if the florist has not delivered the order. If the cancellation request is made before make up, then Petals may be able to cancel the order. However, Petals cannot guarantee that the order can be cancelled.

Refunds

Is is not normally Petals Network policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact Petals hq@petalsnetwork.com so we can determine the best solution to the problem. Petals is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Petals Network and its supplying florists cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment. 

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

We do not guarantee delivery to the following timed events :

• Funerals
• Wedding Receptions
• Parties
• Functions

We do not guarantee delivery to the following place

• Hospitals (especially Intensive Care Units)
• Ships
• Jails
• Secure Buildings
• Hotels

Note that if the alternate delivery address is in a different area, and therefore requiring the services of a different florist, Petals may not be able to assist with the redirection.

Timed Deliveries

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Petals may not be able to assist with the redirection.

Alcohol

Petals does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol with flowers are very complicated.

Why Petals does not guarantee the delivery of alcohol with all purchases:

1. Petals is unable to guarantee the recipient of the gift is over the legal age in that state or country

2. The recipient of the gift may have certain religious beliefs

3. Certain countries or States have laws that prohibit the sending of alcohol

4. Certain countries or States require Petals florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and Petals is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.

Recipient

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Petals Network. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?
Petals will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Petals about a recipient when a customer places an order directly with Petals via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Petals.

How will the personal information be used?
Personal information collected about the recipient by Petals will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order. The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Petals Network, in Australia or overseas.

Please note that this site contains links to other sites. Thawte is the provider of the the digital (SSL) certificate used by Petals Network for credit card protection (see credit card security). Thawte is not responsible for the privacy practices, privacy statements, or content ofany other web sites.

Personal information held by Petals Network about an individual can be made available upon request. A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document. Enquiries can be made to Petals Network by emailing hq@petalsnetwork.com

This is the Petals Network Privacy Policy as at December 11, 2001. Petals Network reserves the right to make changes to this Policy at any time.

Quality Assurance

Petals Network is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by Petals for its network of florists and floral relay organisations.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Petals Club

Petals will automatically enrol a first time buyer in the Petals Club (a frequent buyers' club). As a buyer, you can receive special offers, store and retrieve reminders and view your order history through the Petals Club. As a consequence, you may receive occasional email newsletters and special offers. These will always contain a simple device for requesting that we stop sending you such information, a request that we will honour.

Extra Delivery Charges

Unfortunately some locations may require an extra delivery charge. Please refer to the country postcodes listed below.

Australia (PDF) 
New Zealand (PDF)
Great Britain (PDF)

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.